HOW TO ORDER

STEP 1. CHOOSE YOUR PRODUCT
  1. Browse the site and click on a product image to view more information.
STEP 2. ADD TO BASKET
  1. Select your size / colour (where applicable) with the radio button selection panel.
  2. Click the “Add To Shopping Bag” button to add items to your basket. The “Your Shopping Bag” indicator at the top-right of the site will update to show the new item in your basket.
STEP 3. CHECKOUT
    1. Click the “Your Shopping Bag” text at the top-right of the page.
    2. Check the items in your basket. To change the quantity simply amend the number and click the update button. To delete an item simply click on “remove”.
    3. If you have a promotional/NUS code, add the code to the field (marked 3 in the image below) and click “update”. Once you are happy with the items in your basket click on the checkout button.

Only one promotional code is applicable online at one time

When ordering online please note that when an order is confirmed your order is placed in a pending state and your card is not charged until we physicaly send out the item to you. It is not guaranteed that your item(s) will be available for shipping. If this is the case we will return the full amount to you by removing it from the pending state.

PAYMENT

All transactions are in Canadian(CAD)dollars.

We accept online payment in a secure environment with the following credit cards:

  • Visa
  • MasterCard
  • American Express

Please note we cannot accept credit cards from foreign financial institutions. All orders are subject to credit card authorization and verification prior to processing.

CREDIT CARD AUTHORIZATION

Please note, we are proving this information to customers so that the ordering experience with Pop Music is understood. We also want you to know that your credit card details are safe and cannot be taken from the Pop Music website. You will see many retailers requesting Master Card, Visa and Maestro passwords to complete an order online in the coming months. Retailers have many ways of storing customer data and authorising credit card orders. The Pop Music process is outlined below:

  1. When you place your order with Pop Music online you will receive an order confirmation via email.
  2. After you receive the order confirmation, your order details and credit card information are sent to another system to check that you’re billing information and security code matches the information your bank holds. This process does not take place on the Pop Music website which is why we will not be asking for an additional credit card password in the future. Some retailers use their website database to check everything and authorize immediately, but we have a system that is not online and thus cannot be accessed by anyone or any computer system trying to locate customer data for fraud usage. We are also PCI compliant, meaning your data is not all stored in one location. Your credit card number and corresponding authorization information are in separate locations for security purposes.
  3. If we have any problems with the credit card or information you have supplied, we will get in touch via email or telephone to resolve the issue before your order is processed. If we feel the order is fraudulent then we will cancel the order and notify you in writing that we have made this decision
  4. If the order is processed we will send you an email notifying you that your order has been dispatched. We prioritize orders based on the required delivery time-frame e.g. Next day orders are processed first and then standard orders.

STANDARD DELIVERY

POP MUSIC OFFERS FREE EXPEDITED SHIPPING FOR QUALIFYING ORDERS $99 or more WITHIN CANADA.

All orders are shipped worldwide through Canada Post. You can choose the level of service during checkout to increase the speed in which your order arrives.

We pack records with extra care, ensuring that the corners are protected from mishandling during delivery. 5 records fit into our standard box, we encourage customers to fill the box with multiple records.

Deliveries are made from 7am until 7pm and may require a signature. For this reason, you may like to nominate a secure delivery address where someone is available to sign.

Anything ordered on a Friday afternoon, during the weekend, or on a Bank Holiday will be processed the following working day.

Please note: Pop Music does not accept liability for any delivery instructions issued to the delivery company by the customer. If you leave instructions requesting a parcel to be left in a different location (e.g. shed, garage neighbor etc) we cannot accept responsibility if you fail to receive your parcel.

STANDARD DELIVERY CHARGES BY PROVINCE

  • Alberta – $20.00
  • British Columbia – $25.00
  • Manitoba – $18.00
  • New Brunswick – $18.00
  • Newfoundland and Labrador – $20.00
  • Northwest Territories – $57.00
  • Nova Scotia – $18.00
  • Nunavut – $55.00(not eligible for standard shipping)
  • Ontario – $13.00
  • Prince Edward Island – $20.00
  • Quebec – $20.00
  • Saskatchewan – $18.00
  • Yukon – $50.00 (not eligible for standard shipping)

OUT OF STOCK ITEMS – STILL ORDER THEM!

We cannot guarantee that the product will be available for shipping, however we can generally secure the product within 5 business days for your order. We remove sold out stock only when notified by the vendors that it is no longer available.

CUSTOMER SERVICE

POP MUSIC CANADA LIMITED
INFO@POPMUSICCANADA.CA

RETURNS

HOW DO I RETURN AN ITEM?

The client is responsible for their own return shipping costs.

When returning an item you should retain your register receipt and order invoice, as we will not be responsible for any items that fail to reach us. Items must be returned in a fully resalable condition, which means being unused and in the original packaging with tags attached and original receipt. Pop Music  reserves the right to refuse a refund or exchange on items deemed not to be resalable. We also do not allow refunds or exchanges on bathing suits due to hygienic reasons . Your statutory rights are not affected.

Please send all returns to:

E-COMMERCE RETURNS

POP MUSIC CANADA LTD.

581 Gerrard East, Toronto, ON M4M 1Y2

with all required documents.

 

CAN I RETURN ITEMS TO STORE?

Purchases made via our website can be returned to our Toronto store for an exchange or refund within 21 days from ship date.

If you wish to and are eligible for a refund please allow up to 5 business days for the refund to be processed.

Items must be returned in a fully resalable condition, which means being unused and in the original packaging. Pop Music reserves the right to refuse a refund or exchange on items deemed not to be resalable. Your statutory rights are not affected.

For your web return to be processed in store, you must bring the following:

  • Item for refund or exchange with the same condition as shipped
  • The card number you used to pay for the items.
FOR PROMOTIONAL PURCHASES

Items purchased using a discount code or promotional code to receive a further discount are eligible for an exchange or store credit only.

If a promotional code was used you are unable to apply another promotional code on top of the one used.

FOR ANY OTHER PURCHASES

You may return your purchase (or part of it) for an exchange or refund within 21 days from ship date by posting the item(s) back to us at the address listed below.

The client is responsible for their own return shipping costs. For further details and other options, see below.

RIGHTS

Please also note that Pop Music reserves the right to refuse a refund or exchange on items deemed not to be resalable.

Please note that Items purchased on promotion (if a promotional code was used for your purchase) are eligible for an exchange or store credit only.